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Journal article

Etika Perilaku Politik Organisasi

Tujuan penulisan ini adalah untuk menjelaskan etika dalam perilaku berpolitik, terutamadalam lingkungan organisasi, bukan dalam dalam organisasi politik praktis. Politikorganisasi dibutuhkan dalam upaya memenangkan persaingan bisnis. Dalam mencapaitujuan bisnis membutuhkan keterlibatan pemimpin dalam mengambil keputusan, berbagaikepentingan dalam proses pengambilan keputusan banyak diwarnai politik organisasi.Penerapan keterampilan politik organisasi banyak dipengaruhi oleh perilaku setiap pekerja,piilhan-pilhan sikap menjadi faktor penentu dalam kesuksesan organisasi, terutamakepuasan karyawan dalam melakuka aktifitas pekerjaannya. Beberapa tawaran perilakupolitik dijelaskan untuk menjadi pilihan dalam menerapkan kemampuan political strategydalam organisasi terutama perilaku dan politik yang ditulis oleh ibnu khaldun yangberlawanan dengan konsep perilaku politik oleh Niccolo Machiavelli, 1469-1527
Journal article

Pengukuran Kualitas Pelayanan (Servqual – Parasuraman) dalam Membentuk Kepuasan Pelanggan Sehingga Tercipta Loyalitas Pelanggan

This study aims to analyze customer satisfaction at Mayang Collection, test and explain the effect of servqual dimension service quality (physical evidence, reliability, responsiveness, confidence, and empathy) on customer satisfaction at Mayang Collection, and test and explain the effect of customer satisfaction on customer loyalty on Mayang Collection.The population in this study were customers of the Mayang Collection Kepanjen store who had a member card and made a repeat purchase. Population research or population study so that the number of samples in this study is a number of population, amounting to 93 respondents. The method used in this research is explanatory survey method, which is a method used to explain causal relationships between variables through hypothesis testing (Nazir, 2005).Based on the results of the static test all the indicators in this study are valid, and the variables are reliable. The results of the servqual analysis show that the difference or gap between customer expectations and employee performance has a total average which is at the moderate classification level (Parasuraman table, 1990) or service quality in Mayang Collection stores is quite good. This means that customer satisfaction in terms of quality of service provided at Mayang Collection is quite good. The path analysis test results (path analysis) show that there is no significant influence between servqual dimension service quality (physical evidence, reliability, responsiveness, confidence, and empathy) to customer satisfaction. This proves that service quality has a long-lasting influence in shaping customer satisfaction. And customer satisfaction has a significant influence on customer loyalty. Mayang Collection stores are advised to pay more attention to and improve other factors besides service quality in increasing customer satisfaction, because with increasing customer satisfaction, customer loyalty will be formed easily.
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Journal article

Democratic Policing dalam Perspektif Manajemen Kolaborasi

Reformasi lembaga kepolisian merupakan agenda yang penting untuk membangun masyarakat yang aman, tertib, dan damai. Paper ini bersifat preskriptif dalam pendekatannya dan menganalisis beberapa hal yang dapat mempengaruhi keberhasilan pembentukan lembaga kepolisian baru atau mereformasi lembaga yang sudah ada sebelumnya. Kami berupaya mengintroduksi IP4T-P di Kabupaten Madiun sebagai pilot program/project bagi penyelesaian kasus dan/atau sengketa tanah di Indonesia.   Kata Kunci: democratic policing, manajemen kolaborasi, sengketa tanah   Abstact Reform of police institutions is an important agenda for building a safe, orderly and peaceful society. This paper is prescriptive in its approach and analyzes several things that can influence the success of the formation of a new police institution or reform of existing institutions. We are trying to introduce IP4T-P in Madiun district as pilot program/project to resolve land cases and/or disputes in Indonesia. Keywords: democratic policing, collaboration management, land disputes
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