Perbedaan Kepuasan Pasien Terhadap Pelayanan Keperawatan Di Irina a Dengan Irina C Rsup Prof. Dr. R. D. Kandou Manado

Crista Juvirta Sakey • Herman Warouw • Rivelino Hamel
Journal article Jurnal Keperawatan UNSRAT • 2014

Abstrak

: Background patient satisfaction is one measure of the success of the hospital services provided. The patient as service users expect a quality product from a hospital as a health care institution. The incidence of disability and even death caused by surgical procedures and degenerative diseases and infections has increased from year to year. This study aims see the difference in patient satisfaction in inpatient surgery (Irina A) with internal hospitalization (Irina C) and to look at patient satisfaction in each of room. The design study is a comparative descriptive study. Respondents in this study amounted to 92 people, divided in two rooms. Taken using purposive sampling technique using patient satisfaction questionnaires covering 5 dimensions namely reliability, responsiveness, assurance, empathy, and tangibles. Later in the analysis using IBM SPSS Statistics 20 program using the Independent t-test at 95% significance level (α = 0.05). With the results of more than half of the respondents in Irina A disgruntled otherwise most of the respondents in Irina C are satisfied, with α = 0.389. In conclusion there is no difference in patient satisfaction with nursing care in the both room.

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Jurnal

Jurnal Keperawatan UNSRAT

Jurnal Keperawatan UNSRAT is an open access, peer-reviewed journal that publishes original resear... tampilkan semua