Pengaruh Motivasi Kerja dan Kinerja Aparatur Pemerintah Kecamatan terhadap Kualitas Pelayanan Masyarakat ( Studi di Kantor Kecamatan Jatinangor Kabupaten Sumedang)

Enceng Dkk
Journal article Jurnal Penelitian Inovasi • Februari 2013 Indonesia

Unduh teks lengkap
(Bahasa Indonesia, 27 pages)

Abstrak

The problem of this research is to express how the work motivation influence and the performance of district government officers to the public service quality and also, as the goal of this research, to determine and understand the work motivation effects and the performance of district government officers to the public service quality in the District Jatinangor, Sumedang Regency in West Java. The research uses an associative research design that is by finding the relationship between the work motivation and the performance of district government officers to the public service quality in the District. Data collected are qualitative and quantitative. They are collected by doing survey using a questionnaire instrument with answers that have been categorized in the form of numbers, like the Likert scale. The research uses a descriptive and inferential data analysis. The descriptive data analysis is processed through descriptive statistics while the inferential data analysis through inferential statistics. The results shows, using the path analysys, that the correlation coefficient between the job motivation factors and the public service quality is r = 0.459. The correlation coefficient value between the performance factors of district government officers and the community service quality is r = 0.513. This means that there is a strong relationship between the job motivation factors and government officer performances through the service quality. Based on the calculation of the coefficient in the determination path analysis, the work motivation influence and government officer performance to the public service quality are 80%, while other factors only 20%. This also shows that the work motivation factors and government officer performances significantly affect the public service quality in the district. Keywords: work motivation, performance, service quality

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Jurnal

Jurnal Penelitian Inovasi

Jurnal Penelitian Inovasi is an open access, peer-reviewed journal that publishes original resear... tampilkan semua