At present, the use of ICT is growing very rapidly. This has led to changes in processes, functions, and policies in various sectors, including the public service sector managed by the government. e-Government is a new mechanism between the government and the community and stakeholders, which involves the implementation of information technology, and aims to improve the quality (quality) of public services. Bandung City is one of the cities that is very intensive in developing the use of ICT in implementing e-Government. The focus of the city government of Bandung is the Government to Citizen (G2C) application model. The application that is still lacking in use is the e-punten application. One important factor for the success of e-Government services is the acceptance and willingness of people to use e-Government services. E-punten application services provided by the Bandung city government will not run perfectly if no people are using it. To assess what factors influence the use of e-punten applications in the city of Bandung, the UTAUT model is used. To analyze the factors that influence the acceptance of e-punten applications SEM analysis is used. In this study, the PLS-SEM approach is used to solve multiple regression when specific problems occur in the data, such as the small sample size of the study. The PLS evaluation is carried out by evaluating the measurement model and the structural model that best suits the UTAUT model. Factors that influence the use of e-punten applications are effort expectancy for behavioral intention, facilitating conditions for use behavior, and behavioral intention for use behavior. The factors that have the most influence are performance expectancy and effort expectancy.

The Department of Communication and Information (Diskominfo) of the Bandung City Government is an agency that has the responsibility of carrying out several parts of the Regional Government in the field of communication and informatics. Based on the composition of the regional service organization Bandung City Diskominfo has five fields and two UPTs which are part of the Bandung City Diskominfo. Bandung City Diskominfo in implementing work programs has IT as a supporter of business processes in government agencies. Based on the results of research conducted that IT management in Bandung City Government Diskominfo found several clauses that were still unfulfilled in this Diskominfo impact on the management of government information security institutions that can affect the performance of Bandung City Government. Therefore, there is a need for standardization that needs to be implemented as a guide that examines the direction in safeguarding information or assets that are considered sensitive to an organization. With the existence of these problems pushed to design information security recommendations based on ISO 27001: 2013 standards at Diskominfo. Also makes the design of IT information security systems that are focused on the control of Annex Information Security Policies, Human Resource Security, Operational Security, Communication Security and Asset Management so that business IT processes can run in accordance with the objectives of the organization. The results of this study are expected to help in securing IT information at the Bandung Diskominfo City and can also improve the goals of an organization.