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Quick Response Indonesian Standard (QRIS): Does Government Support Contribute to Cashless Payment System Long\u002Dterm Adoption? Image
Journal article

Quick Response Indonesian Standard (QRIS): Does Government Support Contribute to Cashless Payment System Long-term Adoption?

The payment system industry in Indonesia and the regulator have developed a standard QR Code in Indonesia that applies to all payment system operators, called the Quick Response Indonesian Standard (QRIS). Payments with QRIS are intended for easier, Faster, and safer transaction processes. The purpose of this study was to examine the relationship between effort expectancy, social influence, innovativeness, perceived usefulness, government support, and behavioral intention to continue using QRIS. This research was conducted on 275 respondents in Indonesia who had made payments through QRIS. The findings of this study indicate that Government Support has a positive and significant relationship to behavioral intention to continue using QRIS, both directly and through the mediation of trust and perceived usefulness. Additionally, effort expectancy, social influence, innovativeness, perceived usefulness, and trust also directly affect behavioral intention.
An Investigation of the Physical Environment and Employee Performance Toward Customer Satisfaction in the Luxury Hotel: A Study in Bandung, Indonesia Image
Journal article

An Investigation of the Physical Environment and Employee Performance Toward Customer Satisfaction in the Luxury Hotel: A Study in Bandung, Indonesia

This study aims to investigate the relationships between physical environment and employee toward customer satisfaction in luxury-hotels (four-star) and enrich the hoteliers with insight on which attributes of physical environment and employee that are most crucial to increase the satisfaction. Using quantitative approach with a large-scale survey to explore customer satisfaction, data were collected through 300 questionnaires and distributed to guests of luxury hotels around Bandung with 260 questionnaires returned. To analyze the data, a simple regression analysis was run. The main finding showed that customer satisfaction could be explained by physical environment dimension, with the highest contribution came from hotel décor. However, the result also showed that the employee dimension could also explain customer satisfaction. In fact, employee has the strongest impact towards customer satisfaction compared to physical environment. As a conclusion, it can be said that while service constitutes tangible and intangible aspects, this research shows that the intangible aspect seems to play the more vital role in delivering service in the hospitality industry. This paper will help hoteliers of luxury-hotel to decide which factors they should consider the most to increase the satisfaction of their guests.
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The Impact of Covid\u002D19 on Textile and Fashion Industries: the Economic Perspective Image
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The Effect of Perceived Usefulness, Trust and Visual Information Toward Attitude and Purchase Intention

The Effect of Perceived Usefulness, Trust and Visual Information Toward Attitude and Purchase Intention Image
Journal article

The Effect of Hotel Service Satisfaction on Loyalty: the Role of Gender

The Effect of Hotel Service Satisfaction on Loyalty: the Role of Gender Image
Journal article

The Effect of Celebrity Endorser on Purchase Intention Cosmetic Product in Millennial Generation Consumers

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Green Purchase Intention of Indonesian Young Consumers: Extending VAB Framework

Green Purchase Intention of Indonesian Young Consumers: Extending VAB Framework Image
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The Impact of Covid-19 on Textile and Fashion Industries: the Economic Perspective

The Impact of Covid\u002D19 on Textile and Fashion Industries: the Economic Perspective Image