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Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Loyalitas dengan Kepuasan Pasien sebagai Variabel Intervening di Klinik Syifa Medical Center

SThe purpose of this study is to influence service quality and trust in loyalty with patient satisfaction as an intervening variable at the Syifa Medical Center Clinic. The data used in this study are primary data obtained from the results of questionnaires. The sample in this study is 100 outpatients, with the sampling technique using purposive sampling. The data analysis technique used in this study is Structural Equation Modeling-Partial Least Square (SEM-PLS) using SmartPLS version 3 software. The results show that there is an effect of service quality on loyalty, there is an influence of trust on loyalty, there is an effect of patient satisfaction on loyalty , there is an influence of service quality on satisfaction, there is influence of trust on patient satisfaction, service quality influences loyalty through patient satisfaction, trust influences loyalty through patient satisfaction.
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Pengaruh Rekrutmen dan Kompensasi terhadap Kinerja Karyawan dengan Pengawasan Kerja sebagai Variabel Moderating pada PT. Titian Abadi Lestari

This research about "Effect of Recruitment and Compensation against Employee Performance with Monitoring of Work as Moderating Variables at PT. Titian Abadi Lestari ". The dependent variable in this research is the employee's performance. Independent variable is the recruitment and compensation. As well moderating variables in this research is monitoring of work. Population and sample in this research is all employees or as many as 70 people. The analysis method used in this research is to test the feasibility of the data, test hypotheses and test moderating variable. Test result of Feasibility data proves the questionnaire is valid and reliable. While testing the hypothesis partially and simultaneously prove that the recruitment and compensation jointly and significant positive effect on employee performance. The test results proved that the moderating variable the monitoring of work is pure moderating because of the effect results Z to Y on the first output and the effect of the interaction Z * X1 on the second output, one of them is significant. So monitoring of work affect recruitment and compensation moderating on employee performance.
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Pengaruh Pengawasan Kerja dan Etos Kerja terhadap Kinerja Karyawan dengan Lingkungan Kerja sebagai Variabel Moderating (Studi pada CV. Reza Mindi Raya Motor)

This study aims to determine the extent to which the influence of work supervision and work ethic onemployee performance with the work environment as a moderating variable. Dependent variable in this research isemployee performance. Independent variables are work supervision and work ethic, while Moderating variablesare work environment. Sempling method with purposive sempling technique is 35 respondents by distributingquestionnaire directly. Method of data analysis using Equestion Modeling-Partial Least Square (SEM-PLS) byusing SmartPLS Software. PLS calculation phases use 2 models of model measurement (Outer Loadings) andtesting of Structural Model (Inner Model). The results of this study indicate that there is a significant influence ofwork supervision on employee performance, there is a significant influence of work ethic on employeeperformance, there is a significant influence of the work environment on employee performance, there is a nonsignificantinfluence of work supervision on employee performance moderated by the work environment, there isan insignificant influence of the work ethic on employee performance moderated by the work environment.
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