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Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Loyalitas dengan Kepuasan Pasien sebagai Variabel Intervening di Klinik Syifa Medical Center

SThe purpose of this study is to influence service quality and trust in loyalty with patient satisfaction as an intervening variable at the Syifa Medical Center Clinic. The data used in this study are primary data obtained from the results of questionnaires. The sample in this study is 100 outpatients, with the sampling technique using purposive sampling. The data analysis technique used in this study is Structural Equation Modeling-Partial Least Square (SEM-PLS) using SmartPLS version 3 software. The results show that there is an effect of service quality on loyalty, there is an influence of trust on loyalty, there is an effect of patient satisfaction on loyalty , there is an influence of service quality on satisfaction, there is influence of trust on patient satisfaction, service quality influences loyalty through patient satisfaction, trust influences loyalty through patient satisfaction.
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Pengaruh Rekrutmen dan Kompensasi terhadap Kinerja Karyawan dengan Pengawasan Kerja sebagai Variabel Moderating pada PT. Titian Abadi Lestari

This research about "Effect of Recruitment and Compensation against Employee Performance with Monitoring of Work as Moderating Variables at PT. Titian Abadi Lestari ". The dependent variable in this research is the employee's performance. Independent variable is the recruitment and compensation. As well moderating variables in this research is monitoring of work. Population and sample in this research is all employees or as many as 70 people. The analysis method used in this research is to test the feasibility of the data, test hypotheses and test moderating variable. Test result of Feasibility data proves the questionnaire is valid and reliable. While testing the hypothesis partially and simultaneously prove that the recruitment and compensation jointly and significant positive effect on employee performance. The test results proved that the moderating variable the monitoring of work is pure moderating because of the effect results Z to Y on the first output and the effect of the interaction Z * X1 on the second output, one of them is significant. So monitoring of work affect recruitment and compensation moderating on employee performance.
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Pengaruh Penerapan Prinsip-prinsip Good Goverment Governance terhadap Efektivitas Kinerja Pegawai Badan Pengeloaan Keuangan dan Aset Daerah Pemerintah Kabupaten Deli Serdang

Penelitian ini bertujuan untuk mendapatkan bukti empris mengenai pengaruh penerapan prinsip-prinsip Good Governance ( akuntabilitas, transparansi, responsivitas, dan keadilan ) terhadap efektivitas kinerja pegawai di BPKAD Kabupaten Deli Serdang. Hasil penelitian ini pengujian yang dilakukan secara parsial ( uji t ) memperlihatkkan bahwa variabel bebas yaitu akuntabilitas, responsivitas dan keadilan berpengaruh positif terhadap efektivitas kinerja pegawai di BPKAD Kabupaten Deli Serdang, dan transparansi berpengaruh negative di BPKAD Kabupaten Deli Serdang. Berdasarkan pengujian Koefesiensi Determinasi ( R square ) diperoleh nilai R2 dieroleh sebesar 0,681 yang artinya 68,1% tingkat efektivitas kinerja pegawai BPKAD Kabupaten Deli Serdang dipengaruhi oleh akuntabilitas, trasparansi, responsivitas dan keadilan, sedangkan selebihnya yaitu 31,9 % dipengaruhi oleh faktor lain yang tidak disertakan dalam penelitian ini seperti pengendalian internal. Kesimpulan bahwa prinsip-prinsip Good Goverment Governance yaitu akuntabilitas, responsivitas, dan keadilan berpengaruh positif terhadap efektivitas kinerja BPKAD Kabupaten Deli Serdang. Dan Transparansi berpengaruh negatif pada BPKAD Kabupaten Deli Serdang. Untuk itu saran yang dapat dikemukakan penulis adalah diharapkan BPKAD Kabupaten Deli Serdang meningkatkan akuntabilitas, responsivitas, dan keadilan guna memaksimalkan efektivitas kinerja pegawai, dan transparansi harus menjadi prioritas perhatian bagi BPKAD Kabupaten Deli Serdang agar diterapkan dengan baik.
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