The paper considers the features of the use of intelligent information technologies in the process of the emergency rescue service of the enterprise. To improve the efficiency of the rescue services, it is necessary to carry out strategic planning and management, which would be designed to prevent the occurrence of an emergency (emergency). Effective subsystems of emergency proactive planning should not only predict the occurrence of possible emergencies, but also provide for appropriate preventive measures, and emphasis should be placed on eliminating the underlying causes, not the emerging consequences. The change of modes in the event of an emergency can be effectively implemented through the deployment of a technologically secured situational center. Decisions in emergency situations are made in various operational situations, including crisis, and in extremely limited time. Nevertheless, they must be taken in a timely manner, be as reasonable as possible, and ensure the fullest and most effective use of available opportunities. Decision-making processes can be based on the personal experience of participants in the management process. As you carry out your professional activity, experience is formed, which subsequently allows you to perform some tasks much Faster and more efficiently. To gain experience, it is proposed to use a knowledge management system based on ontology. In order to ensure maximum awareness of the management of the situation, it is proposed to use the expert system of the situation center. (ES SC) The ES of the situational center of the authorities can significantly improve the efficiency of management processes and provides information support for strategic and tactical management decision-making. The ES should implement tools for a comprehensive and operational assessment of the state of the management object and situational analysis of the identified problems.