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description Journal article public Media Ekonomi dan Manajemen

Pengaruh Kualitas Sistem Aplikasi dan Kualitas Informasi terhadap Kepuasan Pengguna Sistem Aplikasi RTS (Rail Ticketing System) dengan Kepercayaan sebagai Variabel Mediasi (Studi pada Penumpang “KAI” Ekonomi Operasi 4 Semarang)

Agus Widodo, Honorata Ratnawati Dwi Ratnawati Dwi, Nurchayati Nurchayati
Diterbitkan 2016

Abstrak

Quality is conformance to meet customer expectations. The purpose of this study was to examine the influence of the application system and the quality of information on user satisfaction application systems RTS (Rail Ticketing System) is mediated by the trust. This research used path analysis (path analysis). The population in this study are all users (customers) whose using RTS (Rail Ticketing System) in PT Kereta Api Indonesia (Persero) Regional Operations 4 Semarang during six (6) months (December 2015 - May 2016) in the economic train. Technical sampling using quota. The number of samples in this study determined the quota of 100 users (customers).These results indicate that the quality of the application system and the quality of information significant effect on confidence, trust no significant effect on user satisfaction, the quality of the application system significantly affect user satisfaction with trust as mediation, and the quality of the information does not significantly affect user satisfaction through trust as mediation.

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Metrik

  • visibility 381 kali dilihat
  • get_app 2905 downloads