Journal article // Buletin Bisnis dan Manajemen






Pengaruh Harga Dan Produk Terhadap Loyalitas Konsumen Dengan Kepuasan Konsumen Sebagai Variabel Intervening (Studi Kasus Pada Indomaret Menoreh Semarang)
Agustus 2, 2015
Untung Widodo

Metrik

  • Eye Icon 336 kali dilihat
  • Download Icon 172 downloads
Metrics Icon 336 kali dilihat  //  172 downloads
Abstrak

This study aimed to analyze the effect of pricing, product and customer loyalty with customer satisfaction as an intervening variable (Indomaret Menoreh case study in Semarang). The sampling method used purposive sampling technique. Determination of the number of samples using the formula Slovin (Rao, 1991), which resulted in a sample of 74 respondents.The method of analysis in this study using the validity, reliability, classic assumption test, multiple linear regression analysis, t test, F test and coefficient of determination. Results from this study is that there is a positive and significant effect on the price variable (X1) on consumer satisfaction (Z)., There is a positive and significant effect of the variable product (X2) on consumer satisfaction (Z), there is a positive and significant effect of the variable price (X1) on customer loyalty (Y), there is a positive and significant effect of the variable product (X2) on customer loyalty (Y), there is a positive and significant impact on consumer satisfaction variables (Z) on customer loyalty (Y).

Full text
Show more arrow
 

Metrik

  • Eye Icon 336 kali dilihat
  • Download Icon 172 downloads
Metrics Icon 336 kali dilihat  //  172 downloads