Journal article // Bangunan






Bagaimana Mengukur Kinerja Industri Jasa Konstruksi
Outubro 31, 2017
Tri Kuncoro

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Abstract

Contractor performance, planner consultant can be measured key performance indicators (KPIs) / key performance indicators (IKU). This, in an effort to identify the strengths and weaknesses of the performance of construction services within a certain time. Key performance indicators (KPIs) / main performance indicators (IKU) differ from country to country. It refers to different market conditions, different policies, strategies, cultures, laws, and competitive environments. The construction industry currently has a customer-focused service mission. The customer perspective includes three indicators, namely, service and work quality, customer satisfaction, and market share. Quality of service and occupation ranks second important after profitability. Performance indicators such as external customer satisfaction, security, business efficiency, and efficiency-Planning persistence is increasingly important. (2) completion of construction work time, (3) management of experienced project implementers, (4) finance and Taxation , (5) labor productivity, (6) utilization of equipment, (7) quality of materials.

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  • Eye Icon 225 views
  • Download Icon 595 downloads
Metrics Icon 225 views  //  595 downloads