Everyday in our lives, the queues are very often found around us. In this case the queue happens when there are those who have to wait for services, queues in small and large scale requires settlement as well as appropriate and optimal solution. In the automotive field, it is often encountered when servicing the motorcycle where the owner of the motorcycle had to wait in line for the number of pits at a repair shop is not able to serve the number of motorcycles that come in the queuing system. Queues formed if the customer comes exceeds the available capacity. This could harm consumers because hartus wait in queues and lost a lot of time to do other activities. Likewise, the impact of rapid service delivery raises the cost of operating costs for the company because it had to add a service facility. Therefore, it is necessary to determine the amount of the servicing (pit) is optimal and can minimize the loss of the workshop as well as customers. In this paper to analyze the number of customers who come, the time of arrival of customers, service time and the number of pits. This study aims to determine the optimal number of pit. Pit procurement costs and servicing costs paid by customers on a Yamaha Dealer UD. Dwi Semar Sakti for a balance between the number of customers who come up with the number of pit available. This research is descriptive with quantitative approach. The subject of research is the area where the service motorcycle in Yamaha Dealer UD. Dwi Semar Sakti Jl. Mastrip Kemlaten 202 Karangpilang, Surabaya. While the object of study is the workshop and customers of the dealership.
Keywords :Pit optimization, total customer, service time