December 2015 thousands of gojek’s driver got suspend so they could not received an order from the user. Not only the freezing of accounts but drivers also fines of varying amounts. The conflict began when the management accused the driver did order a fictitious game without logging into the system when carrying out the task of delivery of goods. The statement on the mass and then shouted at the management that it was not the substance of the problem but which violated its own rules of transparency by the company primarily for revenue. The purpose of this study was to determine the chronological and the process of Gojek’s conflict in Surabaya also knowing solving problem mechanisms of conflict in it. The method in this study is a qualitative derkriptif. There is a game of fictitious orders made by unscrupulous drivers to earn bonus points Go Food gojek. As a result of the operator gojek loss and crack down on drivers gojek by applying financial penalties. However, the policy is considered detrimental to the driver gojek so that there was a protest to management. To resolve the conflict mediation held between two parties whose results the management is willing to re-activate suspended account driver with the proviso must pay the fine imposed in advance.
Keywords: Conflict, Internal, Gojek.