Hubungan Waktu Tunggu Dengan Kecemasan Pasien Di Unit Gawat Darurat RSU Gmim Pancaran Kasih Manado

Henny Tambengi • Ns Mulyadi • Vandri Kallo
Journal article Jurnal Keperawatan UNSRAT • 2017


: One form of service quality often complained of patients is the waiting time. The waiting time is the time the patient arrives at the emergency room starting from registration to the administration or from the triage process to completion of service in the ER. Waiting can provide an emotional reaction to the patient, such as anxiety. The purpose of this study was to determine the relationship with the patient's anxiety waiting time at IGD RSU GMIM Pancaran Kasih Manado. Samples are 40 respondents in the can by using the technique of accidential sampling. Design of descriptive analytic research with cross sectional approach and the data collected from respondents using STAI anxiety questionnaire and observation sheet. Chi square test research results obtained by the significant value of p = 0.011 <0.05. These results indicate that there is a relationship between the waiting time with the anxiety of patients in the Emergency Department RSU GMIM Pancaran Kasih Manado. Recommendations for further research are expected to investigate more about the influence of the first visit in the ER with a patient's anxiety level.




Jurnal Keperawatan UNSRAT

Jurnal Keperawatan UNSRAT is an open access, peer-reviewed journal that publishes original resear... see more