The Influence of Total Performance Scorecard to Improving Performance of Public Sector Organization with Organizational Culture, Innovation of Management, and Internal Control as Moderating Variables (Case Study in the Hospital Type C in Banyumas)

Nugroho, Yanuar

Abstract

This research was carried out in Banyumas with private and government hospitals as the objects. It aimed to analyze and to demonstrate the influence of organizational culture, innovation of management, and internal control to the effectiveness of the implementation of total performance scorecard in improving hospital performance, and also to examine the implementation of total performance scorecard in measuring the differences performance of private and government hospitals. The method of this research was survey method. Techniques of data collection were depth interviews, observation and questionnaires. In this study, the writer used two techniques of analysis; quantitative analysis by the method of quantitative analysis or statistical test (main analysis), and qualitative descriptive analysis (additional analysis). The results showed that: 1) the implementation of total performance scorecard effects on improving hospital performance, 2) Organizational culture, innovation management, and internal control affect to the effectiveness of the implementation of total performance scorecard in improving hospital performance, 3) There are significant differences between the implementation of total performance scorecard in measuring performance in private and government hospitals.

Metrics

  • 5 views
  • 1 download

Conference

Seminar Nasional Competitive Advantage 2011

Prosiding Seminar Nasional Pendidikan publishes seminar papers from Seminar Nasional Competitive ... see more