Politeness Strategies and Levels in Tourism-Service Language in Surakarta Residency

Budi Purnomo
Journal article Register Journal of Language Teaching IAIN Salatiga • 2010 Indonesia

Download full text
(English, 37 pages)

Abstract

In tourism industry, tourists act as guests and tourism industry practitioners act as hosts. Typically tourism industry practitioners will try to act politely and follow politeness strategies as well as possible when serving tourists to ensure their satisfaction. Levels of satisfaction could be determined by the politeness of the hosts' behaviour towards their guests, including the politeness levels of their tourism-service language. This research was done in Surakarta Residency, the main tourist destination in Central Java. Data sources of this research came from (1) informants and (2) events. The data were analyzed by Brown and Levinson's politeness strategies (1987). The results of this research show that the tourism industry practitioners in Surakarta Residency use various politeness strategies and levels in tourism-service language to serve their guests.

Metrics

  • 155 views
  • 65 downloads

Journal

Register Journal of Language Teaching IAIN Salatiga

Register Journal of Language Teaching IAIN Salatiga is a forum of discussion that focuses on lang... see more