Bagaimana Mengukur Kinerja Industri Jasa Konstruksi

Tri Kuncoro
Journal article Bangunan • October 2017

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(Bahasa Indonesia, 6 pages)

Abstract

Contractor performance, planner consultant can be measured key performance indicators (KPIs) / key performance indicators (IKU). This, in an effort to identify the strengths and weaknesses of the performance of construction services within a certain time. Key performance indicators (KPIs) / main performance indicators (IKU) differ from country to country. It refers to different market conditions, different policies, strategies, cultures, laws, and competitive environments. The construction industry currently has a customer-focused service mission. The customer perspective includes three indicators, namely, service and work quality, customer satisfaction, and market share. Quality of service and occupation ranks second important after profitability. Performance indicators such as external customer satisfaction, security, business efficiency, and efficiency-Planning persistence is increasingly important. (2) completion of construction work time, (3) management of experienced project implementers, (4) finance and Taxation , (5) labor productivity, (6) utilization of equipment, (7) quality of materials.

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Journal

Bangunan

Jurnal Bangunan diterbitkan sejak tahun 1994 oleh segenap civitas akademika Jurusan Teknik Sipil ... see more