E-Services Effectiveness: A Case of Companies Commission of Malaysia

Sharmila Avaniappan • Herman Shah Anuar
Journal article International Journal of Advanced Engineering Research and Science • October 2017 Malaysia

Download full text
(English, 4 pages)

Abstract

E-Technology has become a reason for enabling more effective government through better access to services and the democratic process. Technology make both the public and private sector work more effectively by giving attention to the needs of customers while, at the same time, reducing costs, time and improving the quality of services. This paper, will discusses some of the key aspects of e-Service providing in Companies Commission of Malaysia (CCM) and the role of internal IT department and operational department to encourage the eservices in CCM to cater the drastically increasing application. Method undertaken in this study was throughinterviews with project sponsors and a number of other stakeholders and surveys of several focus groups of users. Data were collected using online questionnaire from CCM customers, employees and interview the stakeholders such as board of members. An online questionnaire survey of CCM employees was sent, accompanied by email imitating respondents to existing customer. This study will add more information on how to examine the value and the effectiveness of e-Services with a focus on three specific aspects of effectiveness such as the view of management and IT department; social, cultural and ethical implications; and the customers view of the usefulness and success of e-Service initiatives.

Metrics

  • 72 views
  • 21 downloads

Journal

International Journal of Advanced Engineering Research and Science

The International Journal of Advanced Engineering Research and Science (IJAERS) is an engineering... see more