Trust and Relational Commitment in Review in Higher Education Marketing (Studies in the University High School Darul Ulum (Unipdu) Jombang)

Wiwik Maryati
Journal article Entrepreneur • 2011

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(Bahasa Indonesia, 10 pages)


The success of the service organization for long term efforts encourage to be accepted the relationship marketing, the trust and the commitment role become the key factor in marketing. Unipdu is the service organization that provides the high education level. In this regard, the interesting phenomena to be searched is how far Unipdu can responds students trust by increasing relationship marketing for upgrading cognitive and emotional trust in order to get the commitment from university students. The purposes of this research are: 1. analyze the effects of cognitive trust for the emotional trust and analyze the effects of cognitive and emotional trust for commitment.This research is done by taking the sample of the last S1 degree program students of Unipdu Jombang who are attacking the thesis guidance. The main instrument is collecting the data by the questionnaire forms and it’s measured with likert scale with the data analysis method that used is regresion analysis. Finally, the cognitive trust has the positive effects and significant to the emotional trust. Cognitive and emotional trust has the positive effects and significant to the commitment.





Jurnal Entreprenuer diterbitkan oleh Fakultas Ilmu Administrasi Unipdu Jombang sebagai hasil pene... see more