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description Journal article public Jurnal Analisis Sistem Pendidikan Tinggi Indonesia

Persepsi Mahasiswa Atas Kualitas Pelayanan Laboratorium Bank Mini STIE Kesatuan dan Implikasinya terhadap Kepuasan Mahasiswa

Muhammad Ariffin, Suharmiati Suharmiati, Andi Yudha Amwilla
Published 31 July 2018

Abstract

The Purpose of  this research is to measure the influence of the service quality of Laboratorium Bank Mini on student's satisfaction. This research was conducted in STIE Kesatuan Bogor with 100 respondents. Data were analyzed using partial least square method. The results showed that the Physical Evidence, Reliability, Responsiveness, Assurance and Empathy has a significant and positive influence on the student satisfaction of Laboratorium Bank Mini STIE Kesatuan.   Keywords: Service Quality, Student Satisfaction, Laboratorium Bank Mini.

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