Kebijakan dan Pelayanan Pembiayaan Murabahah terhadap Tingkat Kepuasan Nasabah

Mujizatullah Mujizatullah
Journal article Jurnal Hukum Ekonomi Syariah • June 2018

Abstract

This type of research is a quantitative research conducted at Bank Sulselbar Ltd.Company Makassar Sharia Branch. This research includes quantitative research that aims to determine the effect of Murabahah financing services on the level of customer satisfaction at Bank Sulselbar Ltd.Company Makassar Sharia Branch Office. In this study consists of three variables, namely Ltd.Company Bank Sulselbar as X1, Murabahah financing service as X2, and customer satisfaction level as Y.Total Sampling in this research amounted to 75 people. To illustrate the influence of Murabahah financing service, the researcher uses observation sheets and free interviews and questionnaires to customers and employees of Bank Sulselbar Ltd.Company Makassar Sharia Branch Office. Furthermore, the data obtained through the instrument is then processed with the help of Partial Least Square (PLS) 2.0 applicationThe results showed that the results of analysis using t test showed that the value of tarithmetic smaller than the value of ttable so H0 accepted and Ha accepted. It means service murabahah financing affects the level of customer satisfaction at Ltd.Company Bank Sulselbar Makassar.

Metrics

  • 0 views
  • 0 downloads

Journal

Jurnal Hukum Ekonomi Syariah

Jurnal Hukum Ekonomi Syariah adalah media publikasi ilmiah yang fokus menyebarluaskan hasil penel... see more