Analisis Layanan Lembaga Publik terhadap Kepuasan Masyarakat di Kota Semarang

Hadi Sasana
Journal article Jurnal Ilmu Ekonomi ASET • 2010

Download full text
(Bahasa Indonesia, 11 pages)

Abstract

Local governments must provide good public services, in an era of regionalautonomy and fiscal decentralization.This study aimed to analyze the quality of public servicesto the satisfaction of the people in the city of Semarang. Analysis tool used Stuctural EquationModeling (SEM).The results showed responsiveness and emphaty public sector had positiveand significant impact on people's satisfaction in the City of Semarang.

Metrics

  • 272 views
  • 336 downloads

Journal

Jurnal Ilmu Ekonomi ASET

Jurnal ASET terbit sejak 1999 merupakan jurnal ekonomi yang menyajikan artikel hasil penelitian e... see more