Championship Program Evaluation as Continous Quality Improvement (Cqi)

Nyoman Anita Damayanti • Dina Ribka Wijayanti
Journal article Jurnal Administrasi Kesehatan Indonesia • 2013

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(Bahasa Indonesia, 9 pages)


Continuous Quality Improvement (CQI) is needed to fulfill customer need on health care services. Unfortunately, there was inconsistency betweenChampionship Program implementationand long-term quality improvement program in Surabaya Oncology Hospital. This was adescriptiveevaluation research with quantitativeapproach. Questionnaires were deployed to 13 Championship Programcompilers and 29 participants. In Championship Program implementation, the majority of program compilers and programparticipantswere committed. They perceivedthat Championship Program as a form ofCQI.Spearman bivariate test showed that there was no significant correlation between commitment and perception ofprogramcompilers (p>0.05). There was a significant correlation between perceptionsand commitment ofprogramparticipants(p=0.015). It meant that the more important program participants€™ perception of the program makes them more committed. Meanwhile there were still no indicatorsmeasuring program achievement. There was no special allocation time to participate in Championship Program. This research showed that the success ofCQI depend on the perception of program participants about how important this program was. It also dependson how committedparticipantsin the program implementation.The program barrierswhich identified in this research were participants-compilers feedback on the planning and implementation. The feedback never been evaluated as program materials.Keywords: Championship Program, Continuous Quality Improvement, Kaizen, Total Quality Management




Jurnal Administrasi Kesehatan Indonesia

Journal Administrasi Kesehatan Indonesia is published by the Department of Administration and Hea... see more