Journal article // Jurnal Ekobis Dewantara






Membangun Kepuasan untuk Meningkatkan Loyalitas pada Facebook Marketplace (Studi Kasus Konsumen Facebook Marketplace di Universitas Sarjanawiyata Tamansiswa Kampus 2 Jl.kusumanegara 157 YOGYAKARTA )
2021  //  DOI: 10.26460/ed_en.v4i3.1780
Eko Bagus Widakdhono, Ida Bagus Nyoman Udayana, Ambar Lukitaningsih

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Membangun Kepuasan untuk Meningkatkan Loyalitas pada Facebook Marketplace (Studi Kasus Konsumen Facebook Marketplace di Universitas Sarjanawiyata Tamansiswa Kampus 2 Jl.kusumanegara 157 YOGYAKARTA ) Image
Abstract

This study aims to test the Hedonic Shopping Value and Ultitarian Shopping Value Against E-loyalty through E-satisfaction. This research was conducted on 80 respondents at Sarjanawiyata Tamansiwa Yogyakarta University Students with respondents using or buying Facebook Marketplace products. The results of this study indicate: 1) Hedonic Shoppping Value has a significant positive effect on E-satisfaction, 2) Ultitarian Shoppping Value has a significant positive effect on E-satisfaction, 3) E-satisfaction has a significant positive effect on E-loyalty, 4) Hedonic Shopping Value has no effect significant positive on E-loyaty, 5) Ultitarian Shopping Value has no significant positive effect on E-loyalty.
 

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