Bandung is one of cities that creates various innovations. One of the innovations has been done in the infrastructure sector, namely the implementation of Rapid Response Unit of Road Patch (URCTJ). URCTJ reacts to the potholes locations (street with plenty small holes) but not to the overall damaged road. The mechanism that can be done by public society to inform about the damaged road is by informing the situation directly to the Dinas Bina Marga dan Pengairan Bandung City or to the nearest urban village. Moreover, citizens can send their complaints via SMS, phone, email or twitter. The quality of repaired road is the same as the previous one (before the road was damaged). With a good road quality, the distributions of goods/services in Bandung is getting easier. Meanwhile, in case of accident rate, URCTJ has not shown much improvement due to many factors that influence it.