Akreditasi Rumah Sakit dalam Dimensi Prosedural Mutu Pelayanan

Evie Sopacua • Niniek L. Pratiwi
Journal article Buletin Penelitian Sistem Kesehatan • July 2009


Hospital accreditation, was also a tool to measure quality of services in hospitals. Measuring was done using hospital by laws which was a criterion in administrative and management standard in the hospital accreditation instrument. This criterion was a procedural dimension which in its technical policies contain e.g. the patient, physician and hospital rights and responsibilities. The case of client's complaints about hospital services was used as a Jesson learned process in measuring quality of services through procedural dimension using hospital accreditation criterion. Hospital as a figure of health industrial had to understand customer's behavior through their perceptions and developed a customer culture It was possible to be done because it was entangled with the standard in hospital accreditation instrument that was evaluation and control.




Buletin Penelitian Sistem Kesehatan

Buletin Penelitian Sistem Kesehatan (Bulletin of Health Systems Research) is an open access, peer... see more