Family oriented in primary care sees family as supporting resources/inhibiting case management accomplishment. The aim of this study was describing cases in primary care and family perception of the patient through the five family oriented question (FFOQ). Interviews were conducted in 162 patients from public health centers and clinics in DKI Jakarta year 2015–2016. Data were collected through questionnaires consisted of patient’s characteristics and 5 FFOQ questions. Qualitative and quantitative analysis was conducted. Most cases in primary care services were non-infectious diseases (82.7%) and the highest age proportion was >40 years (76.5%). Patient and family’s perception about causal of the disease and how to cope still vary. Parents, spouses, and children were the family members who were most concern about the patient. A total of 71.6% of respondents felt there were stressors in the family. Stressor sources vary such as socio-economic, family, work, and him/herself. Emotional and financial support were given to patient by family members according to each capacities. In conclusion, the family acts as an inhibiting factor as well as support in primary care case management to support more patient and family oriented case management.