Kriteria Manajemen Pelayanan pada Penyusunan Program Kerja di Badan Kesatuan Bangsa dan Politik Kabupaten Minahasa Utara

Frederik, Adriel Juan • Posumah, Johnny Hanny • Kolondam, Helly
Journal article Jurnal Administrasi Publik UNSRAT • 2017

Abstract

In carrying out the service management criteria there are also various complicated matters,such as in government agencies, especially the unity of the nation and politics are also inseparable fromthe various problems that convolve I. Judging from the reality of some problems such is not beingconsidered the criteria of service management to the planning in the preparation of work programs,such us professionalism and skill, attitudes and behavior, accessibility and flexibility, reability andtrustworthiness, recovery, reputation credibilityRresearch by as much as 10 (ten) informant: 1 person head of department, 1 secretary, 1 head of sub.Planning, 1 head of sub. General, 6 civil state apparatus. Data collection techniques used are interview,observation, and documentation. As well as data analysis techniques used are data reduction,presentation, and conclusion.

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Jurnal Administrasi Publik UNSRAT

Jurnal Ilmiah Administrasi Publik dikeluarkan oleh Jurusan Administrasi Program Studi Administras... see more