: Population Document such as birth certificate is important document which must be hold by each citizen to fulfill the right on identity as citizen. Online certificate programs in one of effort conducted by government Department of Population and Civil Registration in Banyuwangi to overcome the requirement and problem of society in the service of birth certificate. Thus, in this research want to know is how the birth certificate service and planning conducted by government by online certificate programs, with the limiting factor of online certificate program planning. Research method is used in this research was using descriptive with qualitative approach. Result of this research indicate that service quality and planning conducted institution of birth certificate given by institution is still not enough good, it can be seen from some aspects such as preparing application system, program objectives, human resources, budget, infrastructure, and increase community involvement through socialization. Some aspects is still not maximal conducted and not completely can develop online certificate programs. From the planning, researcher find some obstacles from government and community in the implementation.