: Perception of the Applicant's Passport to One Stop Service Reform (Study at Immigration Office Class I Malang). Public service is an obligation for the government to provide the best possible service to the public which is oriented to the needs and satisfaction of service recipients, in order to increase the sense of public trust in government. Currently in Indonesia is often perceived that the minimum service quality though still far from the expectations of society, especially in passports service at the Immigration Office Class I Malang. Set on changes in technology, culture, politics, social and economic that is so fast it is needed to reform, one with a bureaucratic culture, and working procedures of government agencies in order to allow the development of leadership in the public bureaucracy. So that the reform process will emerge an idea/ ideas that make a service for the better one at the Immigration Office Class I Malang through the One Stop Service.