Pengaruh Motivasi Kerja Dan Komunikasi Internal Terhadap Kualitas Pelayanan (Studi Pada Karyawan Eco Green Park, Batu)

Mirza Ratnasari • Fransisca Yaningwati • Maria Goretti Wi Endang N. P.
Journal article Jurnal Administrasi Bisnis S1 Universitas Brawijaya • February 2016

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(Bahasa Indonesia, 7 pages)


This study aims to explain the influence of work motivation and internal communication towards the quality of service (the study on the employee Eco Green Park, Batu). The method used is the explanatory research method, data collection tool uses questionnaire distributed to the employees of Eco Green Park. The subjects were employees of Eco Green Park amounted 125 employees, and can be determined number of samples of 56 respondents. Data collection done through the distribution of the questionnaire that has been tested validity and reliability. The data analysis uses the descriptive analysis and the multiple linear regression analysis. Based on the result of multiple linear regression analysis shows that the Work Motivation variable and Internal Communication variable have a significant effect simultaneously and partially on the Quality of Service.




Jurnal Administrasi Bisnis S1 Universitas Brawijaya

Jurnal Administrasi Bisnis S1 Universitas Brawijaya merupakan jurnal ilmiah yang memuat artikel b... see more