Pengaruh Citra Merek Terhadap Word of Mouth Dan Keputusan Pembelian (Survei Pada Mahasiswa Fakultas Ilmu Administrasi Universitas Brawijaya Jurusan Administrasi Bisnis Angkatan 2014/2015-2015/2016 Pembeli Handphone Samsung Galaxy)

Mohammad Alfa Hasyim • Achmad Fauzi • Dahlan Fanani
Journal article Jurnal Administrasi Bisnis S1 Universitas Brawijaya • February 2017

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(Bahasa Indonesia, 9 pages)

Abstract

The purpose of this study to analyze and explain: the influence of Brand Image on Word of Mouth; the influence of Word of Mouth on the Purchase Decision; the influence of Brand Image on buying decision.This research applies the explanatory research with quantitative approach. The sample was used for this research are 82 respondents from students of the Faculty of Administrative Science Department of Business Administration Forces in 2014 / 2015-2015 / 2016 Mobile Samsung Galaxy users which closed by purposive sampling method. The data collection that used in this research is Survey. The result is analyzed by descriptive analysis and path analysis. The result of this research showed that: Brand Image (X) has significant and positive influence on the Word of Mouth (Y1), Word of Mouth (Y1) significant and positive influence on the purchase decision (Y2), and Brand image (X) significant and positive influence either directly or indirectly through the Word of Mouth (Y1). This research implicates Samsung Electronics should be able to maintain a strong, positive impression of the brand, as it can provide benefits for the company when the brand is still good in the eyes of consumers. Kеywords: Brand Image, Word of Mouth, and Purchase Decision

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Jurnal Administrasi Bisnis S1 Universitas Brawijaya

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