Strategic Rethinking: Combination of Balanced Scorecard-based Approach and Fuzzy Analytic Network Process to Enhance the Education Quality

Khresna Bayu Sangka
Conference paper Seminar Nasional Pendidikan Akuntansi dan Keuangan 2015 • Ekim 2015 Endonezya

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Abstract

Educational providers should monitor and measure their performance continuously, in terms of delivering qualified education to the students and to improve their accountability. Although the importance of such an assessment process has been stressed in the literatures, policies and regulations, there is no framework that has been proposed to consider all the different relevant factors and determines semantically the level of the quality of education being delivered. In order to provide such an approach, in this paper we propose a framework by which the quality of education being delivered in a subject in an Indonesian university can be determined by using the Balanced Scorecard (BSC). The proposed approach will capture the different factors to be considered from the different perspectives and assimilate them to determine the quality of education. The resultant analysis will provide important inputs to the different stakeholders involved in taking appropriate measures to ensure that students' learning experiences can be maintained at a certain desired level.

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Seminar Nasional Pendidikan Akuntansi dan Keuangan 2015

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