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description Journal article public The Management Journal of Binaniaga

Quality of ANC Treatment and Clients Satisfaction at BPM Hj. Elsye Agustin

Endah Nurmahmudah, Heni Hendarsah
Published Haziran 2018

Abstract

Rapid development of global worldwide has been happening ontechnology, information, science and health technology including reproduction healthhave impacted on a very tight competition in Health Sector. Recently, the society hasrequired quality of service, safety, comfortable and reasonable price. That is why amidwife is requested to be ready and able to respond quickly and anticipatemodernization and satisfy the customers. This research aims to figure out thecorrelation of the quality of antenatal care (ANC) treatment and the level of clients'satisfaction at BPM Hj. Elsye Agustin in Tasikmalaya. Data sampling technique hasapplied total sampling with cross sectional approach method. And data collection isprimary data. Primary data is the data taken directly from the respondents which hasbeen done by the researcher itself. Based on the result of the research, the quality ofANC treatment at BPM Hj. Elsye Agustin is good (66.3%), it explains that ANCtreatment has oriented to the pregnancy needs. Pregnant women who have receivedpregnancy treatment at BPM Hj. Elsye Agustin are satisfied (71.4%) indicating thatthe expectation of pregnant women to get a satisfied treatment has been fulfilled. Thecorrelation of the quality of ANC treatment and the clients satisfaction at BPM Hj.Elsye Agustin has identified p-value of 0.000 indicating that the clients/pregnantwomen are satisfied with ANC treament.

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